• Non-drop Frame Upload Errors

    • January 9, 2023
    • Fig Support

    This article explains why long form files should be drop frame and how to set your editor to export a drop frame file.

  • Audio Sampling Rate

    • October 26, 2022
    • Fig Support

    The audio sampling rate of a digital file is how many samples of audio are included in each second. In general, the more samples in each second the higher the quality of a spots audio. Samples are typically measured in KHz and the standard for broadcast video is 48 KHz…

  • Uploading a New Long Form Program to Fig

    • September 20, 2022
    • Fig Support

    Produce your video file Before you upload your file, please make sure it was produced in the correct format and layout. Also, make sure to visit our extensive list of tips and tutorials for the leading editing and transcoding applications. Login to Fig Using your user credentials, login in to…

  • Users with Multiple Accounts

    • Fig Support

    As a user in Fig you may belong to multiple accounts in the system and can access them all with the same log in credentials. For example, a producer may need to upload files for multiple clients who each have a unique Fig account. Within Fig we make it easy…

  • Adding a New User to Your Account

    • Fig Support

    If you are an account administrator you can quickly add new users to your account with out them needing to fill out the sign up form. Navigate to your account details After navigating to the account page click on the “User Accounts” icon next to your account. Complete the New…

  • Closed Captioning

    • Fig Support

    Closed Captions provide a transcription of the audio and dialogue of a program so it can be enjoyed by those with hearing impairments. Closed captioning is an FCC mandated requirement for most broadcasters with strict guidelines that regulate the accuracy, timing, completeness of captioning. In Fig, files that have embedded…

  • FAQ

    • September 15, 2022
    • Fig Support

    Fig Frequently Asked Questions Account Management Uploading Files Site Navigation Coming soon Closed Captioning Miscellaneous

  • Deleting a File

    • Fig Support

    Sometimes it may be necessary to delete a spot entirely from Fig. Spots that are deleted will no longer be available to download or deliver to destinations. All previous deliveries will also receive a cancellation request so the spot can be purged from each location. After a spot has been…

  • Cancelling a Delivery

    • Fig Support

    Cancelling a delivery will allow you to recall a file from one or more stations that the spot has been delivered to. Cancelling a delivery is not the same as deleting your spot from Fig as your file will still be available for future deliveries. Cancelling a delivery can be…

  • Invalid video dimensions

    • September 14, 2022
    • Fig Support

    The width and height in pixels of a video file determine its dimensions and its aspect ratio. The most common dimensions for television are 720×480 for standard definition (4:3 aspect ratio) and 1280 x 720 or 1920 x 1080 (16:9 aspect ratio) for high definition. While other video dimensions do…

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